24 win Privacy Policy — Your Data, Handled with Care

When you register and use 24 win, we collect the personal information needed to operate your account and deliver a safe, compliant gaming experience for Filipino players. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect technical data such as your device type, browser, IP address, and session activity to help us detect fraud, prevent unauthorised access, and improve platform performance. During identity verification, we may request a government-issued ID or other supporting documents as required under applicable Philippineregulations. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal data beyond what is required for account verification and regulatory compliance.

The personal data we hold is used exclusively to run your 24 win account, process your PHP deposits and withdrawals, verify your identity, and communicate important account updates to you. We use technical and behavioural data to monitor for suspicious activity, protect the integrity of our sports betting and gaming platform, and ensure that only eligible Filipino players aged 21 and above can access real-money features. Aggregated, anonymised data may be used internally to analyse platform performance and improve the overall experience — this data cannot be traced back to any individual player. We will only contact you for marketing purposes if you have explicitly opted in, and you can withdraw that consent at any time by reaching out to our support team. We do not use your personal information to make automated decisions that produce significant legal or similarly serious effects without human review.

24 win does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may also disclose personal information to Philippine regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to prevent fraud or protect the safety of our players. In the event that 24 win undergoes a business restructure or acquisition, player data may be transferred as part of that process, and affected players will be notified in advance where required by law. Outside of these circumstances, your data stays within the 24 win platform and is not shared with any outside party.

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse, or alteration. All data transmitted between your device and the 24 win platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our team conducts regular security reviews and applies updates promptly to address emerging vulnerabilities. While no online platform can guarantee absolute security, we take every reasonable step to maintain the confidentiality and integrity of your data. If you suspect that your account has been compromised, please contact our support team immediately so we can take swift protective action on your behalf.

As a registered player on 24 win, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your data while a query is being resolved. To exercise any of these rights, simply contact our support team with your request and we will respond within a reasonable timeframe in accordance with applicable Philippine data protection law. Please note that some data may need to be retained for legal, regulatory, or fraud-prevention purposes even after an account is closed. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, as required by applicable Philippine law and our regulatory obligations. Transaction records, identity verification documents, and account history may be kept for a minimum period specified by relevant financial and gaming regulations, even if you choose to close your account. Once the applicable retention period has passed and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you have questions about how long specific types of data are retained, you are welcome to contact our support team for clarification. Our retention practices are reviewed periodically to ensure they remain proportionate and compliant with current legal requirements.

This Privacy Policy may be updated from time to time to reflect changes in our platform, applicable Philippine law, or industry best practices. When we make material changes, we will update this page and, where appropriate, notify registered players through their account contact details. The date of the most recent revision will be noted at the bottom of this page. We encourage all Filipino players to review this policy periodically so they remain informed about how their data is being handled. Continued use of the 24 win platform after any update constitutes acceptance of the revised policy. If you have any concerns about a change to this policy, please reach out to our support team before continuing to use the platform.